Kethstone Engineering & Infrastructure Pty. Ltd was formed in 2011,it offers spares in crushing and milling machine for quarries and mining engineering companies. A head office in Fourways South Africa has Low office overheads based establishment operation and that has assisted to provide competitive prices to the clients. The founder of the firm Thabang Lesaoana is a highly skilled Engineer with eighteen years in mining plants and quarries maintenance
The founder, Thabang Lesaoana, provided an initial investment towards start-up costs. Of this, more than half was utilized for start-up expenses while the balance is placed in the company accounts as working capital. The firm is specializing in turn key program on spares requirement on crushing and milling machines for our clients and has Implemented quality control and assurance program that has provided good focus in production.
Our Customer Service
1. Customer follow up
After our products being used at the working site, we will follow up the using condition regularly, visit the customers if possible, to understand the status of the casting parts running at present stage, such as production capacity, lifetime and problems etc. We will help customer to solve the problems if there is, and offer more technical support. The after - sales department will collect these information and feedback to our R&D department. We believe that the best products should come from the testing of market.
2. Quality guarantee
Kethstone Engineering & Infrastructure has perfect after-sales spare supply system, to ensure that the first time to meet customer’s parts replacement demand, to reduce repair time of downtime. We regard quality as life, customer as god, and always adhere to the responsible for every process, responsible for every product.
3. Service promise:
1. We guarantee to provide new defect-free products, while providing related drawings and other technical documents. According to customers’ need, after the arrival of the goods at the site, our technical personnel will be dispatched to the site to do technical guidance, training, supervision of installation and commissioning etc.
2. After receiving feedback of quality problems, we will respond in two hours and be responsible for handling matters related to product quality.
3. We provide the customer hotline of after - sales, responsibly by 12 hours and key personnel 24 hours by mobile phone service.
We promise that our products will be manufactured by 100% pass rate. If any defect / potential pitfalls be found in the warranty period, Kethstone is responsible for the free repair or replacement, and offer free technical advice and services.